Gartner 2019 Hype Cycle Shows Cloud Office Has Hit Mainstream Adoption in Government Agencies

Cloud Services Will Have a Transformational Business Impact in Less Than Two Years

In parallel, cloud services for government, positioned in the Slope of Enlightenment, will have a transformational business impact in less than two years. “Government agencies acknowledge that public cloud is secure, and some are even making plans to adopt public cloud across protected, secret domains. But the majority remain in private clouds,” said Neville Cannon, senior research director at Gartner. “In addition, more countries continue to adopt cloud-first policies — Brazil and Colombia are the latest, while Kuwait is currently developing its own.”

Digital Government Technology Platforms Will Have a Transformational Business Impact in Two to Five Years

Digital government technology platforms (DGTPs) will have a transformational impact on businesses in the next two to five years. “Digital technology platforms are emerging across government agencies as they allow governments to retire legacy systems and infrastructure and therefore achieve greater economies of scale,” said Alia Mendonsa, senior research director at Gartner. “They also provide secure, automated citizen-centric digital government services for all types of services such as appointments, payments and eligibility for benefits.”

Gartner analysts said that DGTPs will continue penetration across governments as they offer enterprise solutions that support development of sustainable and scalable digital government services. Current examples include the Australian Government’s Digital Marketplace, where government agencies can do business with sellers of digital services, and The State of Ohio’s InnovateOhio platform, which provides services and capabilities that enable state agencies to become more customer-centric and data-driven.

Gartner clients can learn more in the report “Hype Cycle for Digital Government Technology, 2019.” This research is part of the Gartner Special Report “Hype Cycles: Five Priorities Shape the Further Evolution of Digital Innovation.” This research collection helps organizations identify opportunities that enable the creation of new business and operating models.

Gartner analysts will explore how government CIOs successfully optimize their digital transformation during Gartner IT Symposium/Xpo 2019, the world’s most important gathering of CIOs and other senior IT executives. IT executives rely on these events to gain insight into how their organizations can use IT to overcome business challenges and improve operational efficiency. Follow news and updates from the events on Twitter using #GartnerSYM.

Upcoming dates and locations for Gartner IT Symposium/Xpo include:

September 16-18: Cape Town, South Africa

October 20-24: Orlando

October 28-31: Gold Coast, Australia

October 28-31: Sao Paulo, Brazil

November 3-7: Barcelona

November 11-14: Goa

November 12-14: Tokyo






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