Gartner Hype Cycle for ICT in India Ranks Machine Learning Among Three Technologies to Have a Transformational Business Impact Within Two to Five Years

 Source: Gartner (September 2018)

Peak of Inflated Expectations

Machine learning continues to climb up the hype curve in India. ML has moved from being at the Innovation Trigger in 2017 to close to the Peak on this year’s Hype Cycle.

Organizations in India, across various industries, are still evaluating ML and experimenting with it. “There is a lack of understanding of the technology and therefore user adoption is currently limited,” said Mr. Prasad. While large banks and insurance companies in India are either evaluating or piloting specific use cases (for example, fraud prediction, lending appraisal and propensity to buy prediction), organizations in retail are evaluating and piloting ML concepts in customer segmentation, churn analysis and predictive modeling of buying behavior. “In the healthcare and pharmaceutical sector, we witness some use cases particularly in drug research and oncology/cancer research,” he added.

Edge computing made its entry onto the Hype Cycle this year and moved to the Peak of Inflated Expectations. Gartner defines edge computing as solutions that facilitate data processing at or near the source of data generation. For example, in the context of the Internet of Things, the sources of data generation are usually things with sensors or embedded devices.

Edge computing serves as the decentralized extension of the campus networks, cellular networks, data center networks or the cloud. It solves many issues as it decreases latency and reduces unnecessary traffic. It also establishes a hub for interconnection between interested peers and a hub for data thinning of complex media types or computational loads.

Moving Up the Slope of Enlightenment

Platform as a service (PaaS) is moving up the Slope of Enlightenment. Several trends are increasing consumer’s confidence and making the adoption of PaaS progress towards the Plateau of Productivity. Among them is the maturity of PaaS offerings, which is improving over time. IT megavendors are fast improving their execution and a growing market acceptance of the smaller xPaaS innovators.

The PaaS software revenue in India is on pace to total US$186 million in 2018, an increase of 29.7 percent from 2017. The rapid growth of PaaS is indicative of Indian organizations moving away from traditional on-premises, license-based database consumption models to cloud-based “as a service” models, which are generally more price-competitive.

“Don’t delay adoption of cloud PaaS. It saves your organization’s expensive vendor lock-in and chaotic handling of their hybrid technology environment,” said Mr. Prasad.

Entering the Plateau of Productivity

Unified communications and collaboration (UCC) is the only technology moving onto the Plateau of Productivity this year. With every business becoming digital, the need for seamless connectivity is very high. UCC fulfills this necessity by helping workers shift seamlessly from messaging to voice to video, and across physical spaces, platforms and devices, to reach internal and external collaborators.

“While ML and edge computing helps CIOs attain their digital business objectives, PaaS and UCC help organizations with their ‘grow the business initiatives’,” said Mr. Prasad.

More detailed analysis is available to Gartner clients in the report “Hype Cycle for ICT in India, 2018.”

About Gartner Symposium/ITxpo

Additional analysis on driving digital business transformation will be presented during Gartner Symposium/ITxpo, November 13-16, Goa. Symposium/ITxpo is the world’s most important gathering of CIOs and other senior IT executives. IT executives rely on these events to gain insight into how their organizations can use IT to overcome business challenges and improve operational efficiency. Follow news and updates from the events on social media using #GartnerSYM.

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